Returns & Exchanges
We want you to love your Jane Iredale products as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, we are happy to assist with a return or exchange to ensure you find your perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid shipping label will be generated for you to print and attach to your return package.
Pack Your Items
Place the products in their original packaging, ensuring they are securely padded, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing